Public Announcements

 

Global impact of the coronavirus on our exam centers - online testing now available

 

Due to the impact of the Coronavirus in Denmark, France, Greece and Spain, authorities have instituted strict quarantine measures to prevent the spread of the virus. As a result, all Pearson Vue test centers have been closed until it is determined that it is safe to resume exam delivery in the region. Certification will be reaching out to candidates who hold valid Authorizations to Test, (ATT’s) to inform them of the situation.

  • ATT’s for candidates in these countries that expire before May 31st will be extended to May 31st.
  • Candidates who have any of these countries as the selected testing country that also have a bundle with a 2nd Chance Exam can receive their free retake if they test and contact [email protected] by July 31st.
  • Pearson Vue will be working with candidates directly to help them reschedule on a case-by-case basis during the closure.

 

If you have any questions, please contact [email protected].

 

U.S and Canada

Due to increasing concern for the health and safety of our candidates, and in response to government guidance, Pearson is temporarily closing all U.S.- and Canada-based Pearson VUE-owned test centers starting Tuesday, March 17th.

 

ASCM will be collaborating with Pearson VUE to temporarily transition all exams to an online proctored format. This will allow candidates to choose between online proctored exams or visiting a testing center. Please note that this may not be available in all areas due to government restrictions. We are working quickly and diligently to have online proctoring available to candidates by the first week of April, if not sooner. All candidates will receive additional information and instructions via email in the coming weeks.

INSTRUCTIONS FOR THE ONLINE EXAM FORMAT

 

Due to the rapid shut down of testing centers, there may be a slight delay in contacting candidates to reschedule. Rest assured that we are working as quickly as possible to address these issues.

Anyone with active or scheduled ATTs expiring before May 31st will be extended through May 31st. Please allow up to 3 business days to process extensions. Candidates with an available Exam Credit must still use their exam credit to purchase an ATT before it expires. Exam credits are not eligible for extensions.

 

Candidates who have a scheduled exam may reschedule their exam at no cost by contacting Pearson Vue support (by phone only). To learn more about rescheduling their exam, please contact Pearson VUE by phone at least 24 hours prior to your appointment. Pearson VUE may experience a high volume of calls at this time but are working as quickly as possible to speak with each candidate.

 

Your patience is appreciated as we work on extending all authorizations as quickly as possible. If you have additional questions, please contact ASCM Customer Relations at mailto:[email protected] or call 1-800-444-2742 or 1-773-867-1777